Frequently Asked Questions

Utilities

Solid Waste

All brush and yard waste pick-ups must be scheduled by calling the sanitation department.

Apply in person at City Hall; different rates apply.

Different streets are picked up each day except Friday; set items out by 7:30 AM on your pickup day.

Resident Questions

No — Rockwood does not require a pet license. For other pet ownership questions, contact Animal Control.

 Contact the Mayor or the City Recorder.

Contact the City Administrator.

Human Resources

Job openings are advertised according to civil service regulations.

No — only advertised positions can be applied for.

Request an application via email or in person at City Hall.

In news media, at City Hall, and on the official website.

Generally 8:00 AM – 4:30 PM.

Government & Administration

A PDF of the City Charter and municipal ordinances is available on the City’s website.

Contact the Building Inspector.

Zoning maps are available for viewing at City Hall.

The 4th Monday of each month at 6 PM.

Municipal Court

The court date, time, and location are listed on your citation; court is held at Rockwood City Hall Municipal Services Building.

Yes — a one-time courtesy reschedule is offered. A second requires documentation for review.

A “Notice of Failure to Appear” will be mailed, giving you 30 days to pay or contact the court.

Driving school is only authorized by the Judge during court.

If you submit documentation (e.g., proof of correction or updated registration) before court, the judge will review it and decide.

Payments accepted at City Hall by check, cash, debit/credit card, by phone, or online.

Depending on the charge, points may be added if found guilty or if the ticket was paid before court.

Fire Department

Colors indicate relative flow capacity for firefighting reference.

They will assist with smoke detector installation with a liability waiver; they do not install CO detectors.

Yes — certified staff can assist with installation guidance.

Yes — safety literature, presentations, and extinguisher training are provided.

A burn permit is required by state law; courtesy permits are encouraged year-round.

Roane County convenience centers accept used oil, antifreeze, and other items; call ahead for certain materials.

Business FAQs

Contact RWSG at the utility office.

Contact RWSG for current rates.

Apply at City Hall during business hours.

Animal Control FAQs

If you find a stray or lost animal, contact Animal Control as soon as possible. This department can safely capture the animal, check for identification, and coordinate with local shelters to help reunite it with its owner. All Animal Control calls need to go through police by calling 865-354-3388.

Residents should immediately contact Animal Control to report aggressive or dangerous animals. Animal Control will respond promptly to assess the situation, ensure public safety, and take appropriate action according to city regulations.

All dogs and cats in Rockwood must have up-to-date vaccinations, including rabies. Animal Control can provide information on necessary vaccinations and local ordinance requirements to ensure compliance.

Animal Control encourages responsible pet ownership, including proper containment, identification (collars, tags, or microchips), preventing excessive barking or roaming, and spaying or neutering pets to reduce stray populations. Animal Control can provide guidance and resources to help you care for your pet safely and responsibly.

Public Works FAQs

All pick- ups must be scheduled 865-354-0184.

Apply at city hall. Different rates apply.

Garbage pick-up is performed by Waste Connections.

 View Household Garbage Pickup Policy